Business Banking Department,Rwanda.Head,Business Banking

<ol style="padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 5.7pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Develop, grow and monitor Business Banking liability and assets portfolios with the aim of ensuring that the portfolio remains profitable and of quality.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Take a proactive role in the development of the strategic direction of Business Banking, through leading the development of the unit’s strategic plan, as well as ensuring that the Bank’s objectives as relate to the Business Banking are met.&nbsp;<span> &nbsp;&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Forecast, plan, implement and monitor all SME sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.&nbsp;</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Organize and manage the available Business Banking human and physical resources.&nbsp;</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Co-ordinate all Business banking activities and liaise with other business functions and departments for all Business banking requirements.&nbsp;</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Develop new products and reshape the existing to meet customer needs and grow market share.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Create and maintain partnership to develop business.&nbsp;</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Ensure a delightful customer experience within the Business Banking through resolution of all Business banking related customer inquiries and timely closure of cases raised.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Make regular branch visits to cascade the strategy, support in deals generation, discuss Business Banking performance and agree on performance improvement plans with Branch Managers and Business Bankers.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Forecast, plan implement and monitor all regional sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimizes the variances between the budget and actual performance.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Develop, grow and monitor retail liability and asset portfolios with the ultimate aim of ensuring that the Business Banking Segment remains profitable, competitive and promptly reacts to changes in both the internal and external environment.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Monitor and Manage customer complaints, constantly review service delivery standards, and position staff in a way, which ensures maintenance of the highest service standards.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Conduct continuous evaluation of customer's financial position, risk appetite and product preferences.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Review market situation and client needs from time to time to provide suitable solutions.</span></p></li><li class="ortl-align-justify"><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;">Attend client events for networking and marketing the Bank services and products.</span></p></li></ol><p style="line-height: 12pt; margin-bottom: 12pt; margin-right: 0in; margin-top: 0in; text-align: justify;">&nbsp;</p><ol start="5" style="padding-left: 28.8px;"><li class="ortl-align-justify"><p style="margin-bottom: 7.6pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif;"><strong>MINIMUM POSITION QUALIFICATION REQUIREMENTS</strong></span></p></li></ol><p style="margin: 0in 0in 0.0001pt 39.85pt; text-align: justify; text-indent: -0.5pt;"><span style="font-family: Arial, sans-serif;">a. <strong>Academic &amp; Professional</strong></span></p><figure class="table"><table class="TableGrid" border="0" cellspacing="0" cellpadding="0" width="627" style="border-collapse: collapse; margin-left: 2.55pt; width: 469.9pt;"><tbody><tr style="height: 13.2pt;"><td width="94" valign="top" style="border: 1pt solid black; height: 13.2pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 70.65pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 1.05pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Particulars</span></p></td><td width="124" valign="top" style="border: 1pt solid black; height: 13.2pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 93.15pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 1.2pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Detail</span></p></td><td width="306" valign="top" style="border: 1pt solid black; height: 13.2pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 229.8pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.5pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Specific Field or Qualification</span></p></td><td width="102" valign="top" style="border: 1pt solid black; height: 13.2pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 76.3pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 1.05pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Need Type⁴</span></p></td></tr><tr style="height: 38.25pt;"><td rowspan="2" width="94" style="border: 1pt solid black; height: 38.25pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 70.65pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 1.05pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Education</span></p></td><td width="124" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.25pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 93.15pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.95pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Bachelor’s Degree</span></p></td><td width="306" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.25pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 229.8pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify; text-indent: 0.95pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Business Administration, Banking, Finance, or relevant field</span></span></p></td><td width="102" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.25pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 76.3pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">RQ</span></p></td></tr><tr style="height: 38.55pt;"><td width="124" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.55pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 93.15pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.5pt; text-align: justify; text-indent: 0.5pt;"><span style="font-family: Arial, sans-serif;">Professional Course</span></p></td><td width="306" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.55pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 229.8pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.5pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Business or banking related qualifications</span></p></td><td width="102" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 38.55pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 76.3pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">RQ</span></p></td></tr><tr style="height: 26pt;"><td width="94" valign="top" style="border: 1pt solid black; height: 26pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 70.65pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.8pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Education</span></p></td><td width="124" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 26pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 93.15pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.7pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Masters</span></p></td><td width="306" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 26pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 229.8pt;"><p style="line-height: normal; margin: 0in 0in 0.0001pt 0.7pt; text-align: justify; text-indent: 0.25pt;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Business Administration, Banking, Finance, or relevant field</span></span></p></td><td width="102" valign="top" style="border-color: currentcolor black black currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; height: 26pt; padding: 1.6pt 5.9pt 0in 5.3pt; width: 76.3pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">AA</span></p></td></tr></tbody></table></figure><p style="margin: 0in 0in 7.25pt 1.9pt; text-align: justify;">&nbsp;</p><p style="line-height: 106%; margin: 0in 0.95pt 10.4pt 7.65pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Need Types are: RQ = Required, AA Added Advantage</span></p><p style="margin: 0in 0in 0.0001pt 0.55in; text-align: justify; text-indent: -0.5pt;">&nbsp;</p><p style="margin: 0in 0in 0.0001pt 0.55in; text-align: justify; text-indent: -0.5pt;"><span style="font-family: Arial, sans-serif;"><strong>b. Experience</strong></span></p><p style="margin: 0in 0in 0.0001pt 0.55in; text-align: justify; text-indent: -0.5pt;">&nbsp;</p><figure class="table"><table border="1" cellspacing="0" cellpadding="0" width="568" style="border-collapse: collapse; border-color: currentcolor; border-image: none; border-style: none; border-width: medium; margin-left: 5.4pt; width: 426.35pt;"><tbody><tr><td width="360" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 3.75in;"><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Total Minimum No of Years’ Experience Required</span></span></p><p style="text-align: justify;">&nbsp;</p></td><td width="208" valign="top" style="border: 1pt solid black; padding: 0in 5.4pt; width: 156.35pt;"><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">&nbsp;8 Years</span></span></p></td></tr></tbody></table></figure><figure class="table"><table border="1" cellspacing="0" cellpadding="0" style="border-collapse: collapse; border-color: currentcolor; border-image: none; border-style: none; border-width: medium;"><tbody><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><strong>Detail &nbsp;</strong></span></p></td><td width="183" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><strong>Area &nbsp;</strong></span></p></td><td width="115" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><strong>Minimum No. Of Years</strong></span></p></td><td width="130" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><strong>Need Type^5&nbsp;</strong></span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 1&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Design &amp; execution of SME or related business plans &amp; strategies</span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">4</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 2&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Business development &amp; forecasting</span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">5</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 3&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Banking operations</span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">4</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 4&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Product development</span></span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">5</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 5&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Credit analysis</span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">4</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 6&nbsp;</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Senior level leadership</span></span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">3</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 7</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Risk management</span></span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">3</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">DE</span></p></td></tr><tr><td width="147" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 109.9pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">Experience Area 7</span></p></td><td width="183" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 137.35pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB">Customer Relationship Management</span></span></p></td><td width="115" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 86.6pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">5</span></p></td><td width="130" valign="top" style="border-color: currentcolor windowtext windowtext currentcolor; border-style: none solid solid none; border-width: medium 1pt 1pt medium; padding: 0in 5.4pt; width: 97.65pt;"><p style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Arial, sans-serif;">ES</span></p></td></tr></tbody></table></figure>