Connections Officer- Quality Assurance

Background

Job title : Connections Officers _ Quality Assurance (1)

Department : Commercial and Operational Services

Section : Connections

Reports to (position): Head Connections Officer

Supervises (Name of Positions): Quality Assurance Auditor – Connections (3)

Overall Purpose of the Job

The Connections Quality Assurance Officer is responsible for the ensuring new connections for all customer categories comply to regulatory and international standards through continuous audits, training and stakeholder engagements.

The job holder is responsible for safety, security, technical and customer experience new connections compliance in coordination with internal departmental stakeholders, contractors and IVA. This job directly affects customer experience, revenue collection, regulatory compliance and safety. The role cushions the business from revenue loss, delayed payments, reputational damage and failure to meet national and international agenda.

Key Results Areas

• Ensure inspection of materials, processes and connection works to verify compliance with approved standards, identify ineligibles and ensure resolution.
• Ensure timely follow up on identified ineligibles to confirm resolution and report repeat challenges.
• Promote adherence to safety, environment and social management protocols in line with UEDCL, World Bank and other funding agencies.
• Work closely with field teams and contractors to clarify quality requirements
• Provide feedback to improve workmanship standards
• Documentation and reporting of findings and corrective actions

Expected Outputs

• 100% connection compliance rate with Independent Verification Agency reports
• Reduction in material and installation failures
• Inspection coverage and accuracy
• Reduction in ineligibles
• Timely re-imbursement of connection funds
• Compliance with safety standards

JOB ELEMENTS AS PER THE EVALUATION FACTORS

Knowledge, Qualifications & Experience

Education:

• A minimum of a degree in Electrical engineering
• Class B ERA permit or above is an added advantage.

Experience, Skills and Competences

Experience

At least 4 years’ experience in a similar position preferably in a utility / contractor firm

Technical Skills

• Single and three phase meter installation standards
• Electrical Installation skills up to 415V (ERA Permit – class C)
• Pole climbing
• SOR training
• Defensive driving or riding

Competences

• Teamwork: The role requires commitment to teams and contribution to the achievement of team goals. Building trustworthy and productive relationships with people at work, regardless of their cultural backgrounds or viewpoints.
• Customer Focus: Handling customers by hearing them out, empathizing, and taking personal responsibility for responding/resolving their problems/issues.
• Alignment with UEDCL Business objectives; Using information on UEDCL’s business objectives and relating them to an individual’s own job, goals and operations of company/industry
• Ethical/Integrity; Shows fairness, makes value-based decisions. Is fully aware of UEDCL ethical Framework and adheres to it, acts accordingly, addresses or highlights inadequacies, acts with honesty, is open and transparent with no hidden agenda, doesn’t deal to benefit oneself.