Customer Support Agent Yuppiechef

Responsibilities

We are looking for someone who:

• is passionate about ensuring a customer’s experience is consistently satisfying
• understands that excellent customer support is an advantage in a highly competitive market
• can collaborate across multiple teams
• is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
• can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
• promotes loyalty by encouraging customers to return
• is consistent and assertive across all interactions putting customers at ease
• has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
• remains calm under pressure
• is proactive in finding solutions for customer queries and team processes
• is adaptable and embraces change as continuous improvement and agility in our offering
• is feedback-oriented and proactive in driving growth
• can effectively self-manage their time and priorities
• is process-oriented and understands that accurate process results in happy customers
• is upbeat and brings a positive energy to the team
• has a good general knowledge of cooking, food, kitchen equipment and entertaining

Requirements

• Confidence in a customer facing role
• Experience with multiple communication methods and excellent communication skills
• Excellent multi-tasking skills
• Strong IT skills and a high level of comfort working on various software packages
• Exceptional listening, analysis, written and verbal skills
• 2+ years experience in a customer-facing environment
• Grade 12/Matric

Key Duties

If you’re prompt, if you’re answering questions with the right product knowledge, and if you’re doing it with a tone that backs up our brand, then you would be providing the type of customer support we are looking for.

Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)

Working in a collaborative manner across various teams within the business

Ensuring customer orders are fulfilled as quickly as possible

Follow system and operational processes

Report on daily concerns and trends

Collaborating with our Store teams daily to support a strong Omnichannel offering