Information Call Center Officer

Job Description

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities

• Answer calls professionally
• Responding to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up and resolve customer queries where necessary
• Complete call logs
• Produce call reports.
• Build customer interest in the services and products offered by the company
• Arrange for the dispatch of information packages, brochures etc. to clients and interested parties
• Ensure adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual Insurance Rwanda. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Any other responsibilities assigned by line manager or the senior management team

Skills

Competencies

Education

Bachelor of Science in Nursing (BScN)

Closing Date

28 July 2026 , 23:59