OM Bank - Senior Business Analyst

Job Description

We are seeking an experienced Senior Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes. Strong Salesforce knowledge/experience, ideally in a Retail Banking environment is required. The candidate will work in cross-functional Waterfall/Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESULT AREAS

• Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes
• Work with product owners and development teams to design and develop solutions that meet customer needs
• Analyze and translate business requirements into artefacts that define and express the requirements, including:
  • User Stories
  • Acceptance Criteria (Gherkin)
  • Business Processes
  • Business Rules
  • Wireframes
  • Data Requirements
  • Run Refinement sessions
• Proactively manage project timelines, and deliverables
• Conduct user acceptance testing and ensure that systems and processes are performing as expected
• Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
• Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness

ROLE REQUIREMENTS

Domain Expertise

• Experience with system implementation, testing, and deployment, in Retail Banking
• Salesforce knowledge/experience, ideally in a Retail Banking environment; Financial Service Cloud would be advantageous
• Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
• Familiarity with regulatory compliance and risk management practices in the Retail Banking industry

Work Experience:

• We are seeking an individual with experience in one or more of the following:
  • Retail Banking Service
  • Retail Banking Operations
  • Salesforce

Skills and Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
• Pertinent Salesforce certifications

Skills

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gap Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Competencies

Action Oriented, Business Insight, Cultivates Innovation, Customer Focus, Decision Quality, Manages Complexity, Nimble Learning, Optimizes Work Processes

Education

(No information provided)

Closing Date

30 July 2026, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.