POST C TECHNICIAN/SENIOR TECHNICIAN (1 POST)

Qualifications Required

Applicants must hold a minimum of a Bachelor's degree (Lower Second Class [2.2] or better) in Information Technology, Computer Science, or Electronic Engineering, with at least three (3) years' post-qualification experience. The candidate should also possess strong communication and leadership skills.

Skills & Competencies

• Experience in a broadcasting environment at producer level or above and/or practical competence in journalism-related software such as Adobe Creative Suite, Audacity, DaVinci Resolve, and livestreaming software will be an added advantage.
• The successful candidate will be accountable to the Chairperson of the Department.

Key Responsibilities

• Provide first-line technical support to academic and administrative staff, as well as students.
• Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
• Escalate complex issues to relevant IT teams when necessary.
• Install, configure, and update software applications on university computers
• Perform routine maintenance tasks to ensure software reliability and security.
• Conduct training sessions or create user guides to help staff and students effectively use university software.
• Maintain accurate documentation of support requests, resolutions, and system changes.
• Support the planning and delivery of training sessions on data protection policies and best practices.
• Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems.
• Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole.
• Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work.
• Supervise and trains Technical Assistants.

Terms & Conditions

An attractive package which includes Medical Aid, Leave and Pension Benefits is offered; details of which will be disclosed to shortlisted candidates.