Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
About the Role:
The job purpose is to provide the required pre-sales, technical, and operational support needed to ensure efficient and timely service delivery across the service value chain. It involves identifying customer needs and developing tailored solutions by leveraging the organization's products, services, and expertise to address specific business challenges, while ensuring successful project delivery through effective alignment of customer requirements with available company resources.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Educational Qualifications
- Bachelors in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
Relevant Experience & Functional / Technical Skills
- Minimum of 8 years of relevant experience, with 3-4 years of relevant experience in Telecom Industry.
- Relevant experience in IT/telecom enterprise services networking environment will be preferred.
- Good Sales techniques overview and exposure.
- Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio and Power Point) will be required.
- Good knowledge of Agile or any process improvement techniques
- Relevant experience in IT/telecom enterprise services networking environment will be preferred.
- Negotiation skills
- Analytical thinking
- Project Management, Change Management
- Organization and Diligence
- Ability to engage customers at a detailed technical level
- Ability to deliver High-value solutions
Prompt and effective solution delivery
- Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
- Coordinate with 3rd Party Vendor in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
- Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning
- Coordinate closely with Enterprise Support Team for trouble ticket resolutions, logging and closure.
- Coordinate with Enterprise Sales team concerning the submission of proposals to clients.
- Attend technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning.
- Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
- Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
- Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
- Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates
Strong Support Structure
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