Talent Pool: Catering Manager - Healthwise

Business Unit / Division: Fedics

Job Type Classification: Full Time

Location - Town / City: Durban

About Us

Fedics Healthwise, a leading provider of healthcare catering services, is seeking an experienced, commercially astute, and highly driven Catering Manager to lead catering operations within a healthcare environment in Durban. This opportunity is ideally suited to a hands‑on operational leader with extensive contract catering experience, preferably gained within a healthcare or hospital environment, exceptional stakeholder management skills, and a proven track record of delivering results in a highly regulated setting. We are looking for a resilient, solutions‑driven professional who thrives under pressure, takes accountability, and is passionate about food quality, patient and customer satisfaction, people development, and operational excellence. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Lead and manage all catering operations to ensure exceptional service delivery.
• Drive client satisfaction through proactive stakeholder engagement and relationship management.
• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.
• Manage financial performance, including budgeting, forecasting, cost control, and profitability.
• Develop, coach, and mentor catering teams to achieve operational excellence.
• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Monitor food quality, service standards, and customer satisfaction across operations.
• Manage workforce planning, staffing, training, performance management, and succession planning.
• Conduct regular site audits and implement corrective actions where required.
• Ensure adherence to health, safety, environmental, and quality standards.

Skills and Competencies

• Strong leadership and people management skills.
• Commercially focused and results-driven.
• Exceptional planning, organising, and problem-solving abilities.
• Ability to work under pressure in a demanding operational environment.
• High levels of accountability, resilience, and professionalism.
• Outstanding communication and stakeholder engagement skills.
• Customer-centric approach with a passion for service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field.
• Minimum 5 years' management experience within contract catering.
• Previous healthcare or hospital catering experience will be advantageous.
• Strong financial acumen with experience managing budgets, food costs, and site profitability.
• Sound understanding of food safety, hygiene, quality assurance, and healthcare compliance requirements.
• Proven ability to manage large teams across multiple departments.
• Excellent client relationship and stakeholder management skills.
• Valid driver's licence and own reliable transport.