Technology Department,Rwanda.Banking Systems Applications Administrator

<p class="Default" style="margin-bottom: 0.75pt; margin-right: 0cm; margin-top: 0cm;"><span lang="EN-US" style="font-size: 11pt;"><strong>KEY RESPONSIBILITIES:&nbsp;</strong></span></p><ul style="list-style-type: disc; padding-left: 76px;"><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Monitor IT applications uptime and communicate accordingly in case of service interruption.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Assist the IT Applications support manager in Planning and reviewing the work plan for Applications Support team.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Implement system changes through automation, process change, management solutions and training.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Creating awareness among users and support staff from branches on utilization of the IT applications.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Develops business continuance scenarios, contingency and disaster recovery plans for central and distributed systems to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Implements policies and procedures for business continuance and disaster recovery plans.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Attend to ECRM and ITSM incidents, Requests, and changes.</span></span></p></li></ul><p style="line-height: 115%; text-align: justify;">&nbsp;</p><p class="Default" style="margin-bottom: 0.85pt;"><span lang="EN-US" style="font-size: 11pt;"><strong>&nbsp;DAILY RESPONSIBILITIES:&nbsp;</strong></span></p><ul style="list-style-type: square; padding-left: 76px;"><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Managing and monitoring the bank’s Application performance to unsure availability of the applications.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Analyzing business systems to determine effectiveness, identifying inadequacies, inefficiencies and problems.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Troubleshooting and providing first level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.</span></span></p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;">Providing guidance and coaching of Applications End users to deliver quality focused outcomes.</span></span></p></li></ul><p style="line-height: 115%; text-align: justify;">&nbsp;</p><p style="line-height: 115%; text-align: justify;"><span style="font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 12pt; line-height: 115%;"><strong>EDUCATION QUALIFICATIONS AND WORK EXPERIENCE:</strong></span></span></p><p style="line-height: 115%; text-align: justify;">Bachelor's degree in information technology, Computer Science, computer Engineering or Related field. Required</p><p style="line-height: 115%; text-align: justify;">Master's degree (Any related field) &nbsp;is &nbsp;an added Advantage</p><p style="line-height: 115%; text-align: justify;">Professional Certification (Any IT or Digital Banking Related) Added Advantage</p><p style="line-height: 115%; text-align: justify;">3 years minimum Experience required:&nbsp;</p><ul><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;">Operational Characteristics of a variety of computer platforms and operating systems.&nbsp;</p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;">Experience in Linux server Administrator.</p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;">Experience in IT projects and Business Analysis.&nbsp;</p></li><li class="ortl-align-justify"><p style="line-height: 115%; text-align: justify;">Experience in Banking Operations.&nbsp;</p><p style="line-height: 115%; text-align: justify;">&nbsp;</p></li></ul><p style="line-height: 115%; text-align: justify;">&nbsp;</p>